The Très Bon Service Exeption

 At Très Bon, we believe that now more than ever, especially with today’s staffing challenges, Guest Experience is critical to the success of every establishment. It’s not just a buzzword; it’s a vital factor in capturing a greater share of your customers’ discretionary spending.    

Our mission is to help business owners deliver memorable dining experiences that keep guests returning time and again, turning satisfied customers into loyal advocates. 

 There’s a true psychology to menu and inventory design, from the placement of classic favorites to the introduction of bold, innovative dishes. A successful menu strikes the right balance: offering enough variety to appeal to every taste while maintaining focus and consistency within your culinary style.    

Simplicity is key to reducing waste and maximizing efficiency, yet offerings should still reflect flexibility for guests seeking seafood, pasta, steaks, vegetarian, or gluten-free options. Achieving this balance between creativity and practicality is a challenge every restaurant faces, but when done right, it enhances guest satisfaction and strengthens your brand identity.  

 The guest experience begins at the curb. While your website may capture their interest, the true impression starts the moment guests step out of their car. In today’s environment, especially post‑COVID—cleanliness and presentation have never mattered more. Fresh paint, well‑kept landscaping, and spotless windows all signal care, quality, and attention to detail. These small touches set the tone for the exceptional experience that follows. 

 A nostalgic theme can be charming, but outdated, broken, or neglected décor is not. Refreshing your space with clean, well‑maintained details shows guests that you care. Replace worn cushions, repair broken chairs, and ensure every element supports the experience you want to create.   

Pay particular attention to your restrooms. Studies show that 80% of women are unlikely to return to a restaurant if the restroom is not clean and visually appealing. Stylish, spotless facilities reflect your overall standards and play a vital role in shaping lasting impressions. 

 Cleanliness is non‑negotiable, if your facility isn’t spotless, guests won’t return. Implementing a consistent inspection process is essential to maintaining high standards. Every shift should include regular checks of key areas, including hourly restroom inspections and routine walkthroughs of the dining room to clear any debris or spills.    

A clean, well‑maintained environment not only protects your brand reputation but also reinforces the comfort and confidence that keep guests coming back. 

 Hiring the *right* person is far more important than simply filling a position. While it may be tempting to hire quickly when staffing is short, true hospitality requires more than just skills, it’s about personality. The ability to genuinely serve others isn’t something that can be taught; it’s a trait that comes naturally.    

Investing time in proper hiring practices, including personality and behavioral assessments, can save you significant time, frustration, and lost business in the long run. The right team members don’t just fill roles, they elevate the entire guest experience.