Why très Bon

 With over 25 years of experience in the Hospitality and Leisure Industry, we founded Très Bon to help businesses strengthen their Guest Experience. Since COVID-19, many restaurants and hospitality companies have faced new challenges; from staffing shortages to training gaps that are making it harder than ever to deliver the level of service guests expect.    

Owners of all business are often working tirelessly, short-handed, and without the time or resources to guide their teams effectively. Unfortunately, this can lead to inconsistent experiences that go unnoticed until guest traffic drops or an honest review brings issues to light.    

In most cases, the problem comes down to a few overlooked fundamentals — the very principles that define an exceptional Guest Experience. Businesses continue to invest thousands in marketing and social media, yet lose guests due to service lapses that could easily be corrected. At Très Bon, we help identify and fix these critical gaps so your guests not only return, but rave about their experience. 

 Our Mission  - At Très Bon, we’re committed to helping businesses master the fundamentals that are often overlooked. Small changes can make a big difference — subtle adjustments to service, presentation, and atmosphere that produce lasting improvements in the overall Guest Experience.  

The Guest Experience Journey -  A guest’s experience begins the moment they arrive. From the exterior appearance to their first step inside, every detail shapes their expectations. With up to 80% of first impressions formed visually. Setting the right tone early ensures guests feel welcomed, confident, and ready to enjoy what’s next. A great first impression is more than aesthetics; it’s the foundation of loyalty.  

The Restroom Factor - Clean, modern restrooms speak volumes about the standards of your business. In fact, studies show that 80% of female guests form their impression of an establishment based on restroom conditions — and they’re often the ones who influence where to stay,, dine and shop. Neglecting this crucial area can mean losing not just one guest, but their future recommendations as well. Attention to these everyday details is what transforms ordinary visits into exceptional experiences.