About très Bon Service

With over 25 year of Hospitality and Leisure Industry experience, we decided to help companies improve their Guest Experience. Since Covid, business and restaurants have struggled to hire employees that share the passion of the business owners. Owner have been working short handed and have not had the time to properly train and oversee their staff to insure their Guest Experience expectations are being achieved.  It is often not until they see guest traffic decline or are lucky enough to have a guest write a honest review.    

Often when this occurs, there are some basic principles that are being overlooked and these basic fundamentals are detrimental to their Guest Experience.  This leaves owners asking "why don't they return" to our company. Owners are spending thousands of dollars in marketing and social media, only to lose the customers with a less than stellar Guest Experience. 

Mission statements – We are committed to helping our customers with the basics that are being overlooked. These changes are often subtle, but can have a big impact on their Guest Experience. 

The Guest Experience begins when the guest arrives at your facility  – When the customer arrives at your facility, they start to form an onion of their upcoming experience. 80% of their first impression is made visually. Then the move to the inside, where they validate the rest of their experience. You must set the tone early, to insure a positive beginning.  

Why are the Restrooms so Important to guest experience? If you own a Restaurant, you can lose a Guest if the restrooms are not modern and cleanly. 80% of female guest will base their impression on the establishment on the condition of the restroom. They often are the ones who choose the restaurant when the decision to dine out is made. Lose them, lose the customer.